Deduction Analyst OTC

Qualifications:

• With Minimum 2 years working knowledge and proficiency on core SAP modules/ transactions including Receivable Management Deduction/ Dispute Management and Cash Application.
• Strong understanding of endtoend deduction process
• With at least 1 year experience in using High Radius Platform
• With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
• Proficient in MS Office Applications (word excel PowerPoint Visio access project and etc.)
• With Order to Cash Process Knowledge Understanding of Related Transactions Policies and Guidelines and Performance Measurements.

Responsibilities:

• Unauthorized Deduction Collection
• Analyze and ensure that the deduction was coded to the correct reason code.
• Review proof of deliveries (compare weight quantity and ensure delivery numbers match)
• Assess if the deduction is invalid and should be collected.
• Use the customer portal or email to communicate the following information:

1. Invoice
2. BOL or POD
3. Reason why unauthorized – clear delivery redelivery
4. Attach policy document if needed – for example attach STC policy if STC notation on POD

• Ensure that set KPIs/ Metrics/ SLAs are met in a timely manner.