Supervisor Riders - talabat

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.
We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide

This role is responsible for the performance of riders managing the overall operational performance of the assigned outsourced companies and supervising the Team Leads to achieve the targets.

Whats On Your Plate

• Work closely with the assigned 3PL accounts

• Communicate daily with the assigned 3PLs for riders performance and work closely with the 3PL supervisors to improve the performance of the riders

• Highlight the poorperforming riders to the assigned 3PL supervisor

• Ensure proper training is given periodically to the assigned 3PLs riders. Work closely with the 3PL supervisor to participate in the training process.

• Distribute the tasks to Team Leads & fleet coordinators and follow up on progress.

• Report any difficulties the 3PLs are facing that prevent them from performing well.

• Support the City Manager in improving the city/zone performance by communicating with the riders supervisors or owners of the assigned 3PLs.

• Review the quality surveys and communicate with the 3PLs for rider compliance.

• Keep a training record and work closely with the training team to provide refresher training with uptodate training materials.

• Any other tasks as requested by the line manager.

What Did We Order

• Diploma or Bachelors degree in Logistics or any other related field

• 24 Years of fulltime experience in managing/supervising a team

• Flexibility and ability to work under pressure

• KPIs and resultfocused

• Excellent communication skills fluent in Arabic and English language

• Previous training experience is a plus