Cloud Solution Architecture - Azure Infrastructure - Microsoft

Responsibilities

• Customer Centricity
  • Customer Satisfaction: Develop deep relationships with key customer IT decision makers who drive longterm cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer; Share insights and best practices and connect with Engineering teams to remove blockers
    
  Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups to enable continuous improvement
• Business Impact
  • Delivery Excellence: Own committed pipeline and ensure delivery in alignment with customer expectations
    
  • Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsofts Azure Infrastructure services required to operate AI solutions at scale inclusive of value proposition and how they get value from their investment in the Microsoft technology
    
  • Architecture Design and Deployment: Run Architectural Design Sessions to build plan for implementing solution governing design in line with customer business goals and their technical environment. Use CAF Landing Zones to rapidly enable migrations help build customer resiliency in priority areas including Networking Zonal/multiregion and Security and prepare our customers for AI Innovation
    
  Resolution of Customer Blockers: Identify resolutions to issues blocking golive of customer success projects by leveraging Azure Infrastructure technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP
• Technical Leadership
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate customer outcomes: Engage in relevant communities to share expertise contribute to IP creation prioritize IP resure and learn from others to help accelerate your customers transformation journey

Qualifications

• Bachelors Degreein Computer Science Information Technology Engineering Business or related field AND relevant experience in cloud/infrastructure technologies information technology (IT) consulting/support systems administration network operations software development/support technology solutions practice development architecture and/or consulting
• Experience in Azure Infrastructure and hands on experience in any Cloud Technology.
• Business Value: The ability to convey the business needs and value of proposed solutions plans and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g. technical decision makers business decision makers) through an understanding of customer needs and technologies
• Situational fluency: Using selfawareness as a mechanism to interpret verbal and nonverbal cues to increase your ability to read the room
• Insightful listening: asking insightful questions to understand the customer needs issues business environment and drivers and going beyond what is said
• Technical experience and knowledge in Well Architected Framework/Cloud Adoption Framework (WAF/CAF) with an emphasis on proactive resiliency including Networking Zonal/multiregion and Security Enterprisescale technical experience with cloud and hybrid infrastructures with the services required to operate AI solutions at scale architecture designs migrations and technology management