Call Center Agent

OverviewShall be responsible for answering the queries of the customers in case of maintenance calls.Responsibilities• Provide information, handle complaints, satisfy customer and maintain good image for the company.• Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.• Coordinate customers' service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.• Identify and escalate priority issues.• Follow-up pending maintenance request and monitor its completion.• Coordinates with other supervisors, managers, and employees at all levels to ensure commonality of purpose and direction.• Refer complaints of service failure or repeated maintenance pending request to Call Centre Supervisor/Maintenance Manager.• Assist in preparing presentations and administrative reports as needed.• Generate information for analysis reports and other related reports if required.• Shall demonstrate strong emphasis on communication skills, follow ups and tracking, time management and document control.• Shall be responsible in the preparation of maintenance invoices, inventory report, request of purchased orders needed in the maintenance department, memos, and other correspondences.• Point of contact with tenants and maintenance workers.Requirements/Qualification• Male not more than 35 years old.• 2 years of relevant experience as a Call Center Agent / Maintenance Coordinator.• Very Good English communication skills• Excellent phone etiquette• Should be customer service driven and experienced in handling maintenance related concerns• Able to work with minimum supervision• Good use of MS Office (Word, Excel, Outlook, Access)• Able to multi-task and organize in preparing administrative reports in a daily basis.• Possess strong organizational skills.• Professional appearance.• Flexible and ready to work extra time when needed.• Willing to work under high stress level of environment and pressure.• Knows how to properly coordinate with suppliers, tenants and purchasing team accordingly.• With knowledge and work experience in Maintenance Service is an advantage.