Junior Customer Service Manager Spain and Portugal mfd

Your tasks

Do you speak very good Spanish and Portuguese and are passionate for exceptional customer service We have the perfect opportunity for you! As a Junior Customer Service Manager Spain and Portugal (m/f/d) at KoRo youll represent our brand with enthusiasm and ensure our customers receive topnotch support. Join us and make a meaningful impact on our customers experiences every day.

• You respond to customer inquiries via email
• You assist customers by processing replacement orders issuing refunds and providing general support
• You monitor and review feedback across various channels
• You communicate and coordinate effectively with the warehouse

Your profile

• Ideally you can join us starting in September 2024
• Whether youre just kickstarting your career or have up to two years of experience we look forward to your application
• Youre aiming for a parttime role (30h/week)
• You have very good skills in both Spanish and Portuguese and are proficient in English
• You excel in customer service and have a natural talent for engaging with people
• Excellent communication skills and a genuine ability to connect with others are key strengths you bring to the table
• You tackle your tasks with a structured and solutionfocused mindset
• You handle highpressure situations effectively and take responsibility when necessary
• Wed love to see you in our Berlin office but 100% remote work (from Germany) is also an option the choice is yours!

What you can expect from us

• Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fastgrowing startup!
• Extensive onboardings which will prepare you for your various and challenging tasks
• Flexible working hours and home office options to ensure a good worklife balance
• A beautiful and modern office in Berlin Schneberg easy to reach by public transport and we cover the costs of your monthly BVG (public transport Berlin) ticket
• Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
• Optimal performance thanks to a modern MacBook Pro.
• Well equipped office kitchen with fresh fruit delicious KoRo snacks coffee and tea
• 20 % discount in our KoRo online store
• Regular team events and joint activities as well as legendary company parties

Sounds good

Then apply via our website including all relevant documentation (CV & letter of motivation).
We are looking for team members not just workers. Let us know in a few sentences who you are and what motivates you!