Customer Service Specialist - Remote Work

Job description

Qatar Airways Cargo is seeking a motivated and resilient Customer Service Specialist to join our remote team in Doha. As a leading air cargo carrier, Qatar Airways Cargo values excellent customer service to ensure the smooth transportation of goods around the world.

Responsibilities:
1. Provide exceptional customer service to clients via phone, email, and chat.
2. Assist customers with booking, tracking, and managing cargo shipments.
3. Resolve customer inquiries and issues in a timely and professional manner.
4. Collaborate with internal teams to ensure the efficient handling of cargo.
5. Maintain accurate records of customer interactions and transactions in the database.
6. Monitor shipment statuses and provide updates to customers as needed.
7. Stay current on air cargo regulations and industry trends.