Claims Manager

Claims Processing and Management:

• Oversee the endtoend claims process from initial claim notification to settlement and closure.
  
• Ensure that all claims are processed in a timely and accurate manner adhering to company policies and regulatory requirements.
  
• Review and assess complex and highvalue claims providing guidance and support to claims adjusters.
  

Team Leadership:

• Lead mentor and develop the claims team ensuring they have the skills and knowledge required to perform their roles effectively.
  

Customer Service:

• Ensure a high level of customer satisfaction by addressing customer inquiries complaints and disputes promptly and professionally.
  
• Develop and implement customer service strategies to enhance the overall claims experience for policyholders.
  

Claims Analysis and Reporting:

• Monitor and analyze claims data to identify trends risks and opportunities for improvement.
  
• Prepare regular reports on claims performance including loss ratios claims processing times and customer satisfaction metrics for senior management.
  

Compliance and Risk Management:

• Ensure that all claims activities comply with legal and regulatory requirements as well as internal company policies.
  
• Work closely with the risk management team to identify and mitigate potential risks associated with claims.
  

Process Improvement:

• Identify and implement process improvements to enhance the efficiency and effectiveness of the claims department.
  
• Utilize technology and data analytics to streamline claims processes and reduce processing times.
  

Vendor Management:

• Manage relationships with external service providers such as loss adjusters legal firms and repair contractors to ensure quality service delivery.
  

Requirements

• Bachelor s degree in Business Administration Insurance or a related field.
  
• Proven experience in a similar role from the insurance industry.
  
• Professional certification in insurance (e.g. ACII AIIK) is preferred.
  
• Advanced training in claims management or risk management is an advantage.
  
• Proficiency in Microsoft Office Suite and other relevant software applications.