Data Analyst

• Provide exceptional customer service through phone, email, and in-person interactions.
• Understand customer needs and recommend appropriate concrete mixes and delivery schedules.
• Process orders accurately and efficiently, ensuring timely delivery.
• Resolve customer issues promptly and professionally, while maintaining a positive customer experience.
• Build and maintain strong customer relationships.
• Collect, clean, and analyze customer data to identify trends and patterns.
• Develop and maintain customer segmentation models to optimize marketing efforts.
• Analyze sales data to identify opportunities for growth and revenue optimization.
• Create reports and dashboards to monitor key performance indicators (KPIs) related to customer satisfaction and sales performance.
• Utilize data to identify areas for process improvement and operational efficiency.
  

Qualifications:

• High school diploma or equivalent required; Bachelor's degree in Business, Statistics, or a related field preferred.
• Proven 3 years’ experience in customer service and data analytics leadership roles.
• Strong customer service and satisfaction orientation
• excellent communication negotiation and interpersonal skills in Arabic, English is an advantage
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data analysis tools (SQL, Python, or similar).
• Ability to work effectively in a fast-paced environment with a focus on problem-solving and attention to detail.
• Knowledge of the cement or ready-mix industry is a plus.
• Position only eligible for Arab Nationals.