- SMS/Call Routing: Over Softswitches and ASMSC infrastructure create/manage vendors from whom traffic is bought; customers to whom traffic is sold; monitor and optimize voice and sms traffic.
- Rate Management: Manage rates on switches by updating uploading inserting price of voice and sms
- Traffic Monitoring: Help monitor voice and SMS traffic flows identifying potential issues and escalating to appropriate teams.
- Incident Management: Manage disputes/incidents related to calls/sms traffic and rates.
- Data Reporting: Assist in generating basic traffic reports and summaries for internal and carrier partner communication.
- Learning and Development: Actively learn about VoIP and SMS technologies protocols and industry practices to enhance your skillset.
- Collaboration: Work closely with crossfunctional teams to support the smooth functioning of carrier relationships.
Requirements
- Education: Diploma or Bachelors degree in a relevant field (Computer Electronics Telecommunications Business Information Technology or similar) is preferred.
- Communication Skills: Clear written and verbal persuasive communication skills for effective interaction with internal teams and carrier partners.
- Troubleshooting and Analytical Skills: An interest in analyzing and troubleshooting traffic data and patterns to handle incidents/disputes.
- ProblemSolving Attitude: Willingness to learn and support the resolution of issues as they arise.
- Adaptability: Openness to learning and adapting to the dynamic telecommunications industry.
- Team Player: Strong willingness to learn adapt and collaborate within a teamoriented environment.
- DetailOriented: Pay attention to details to ensure accurate documentation and compliance.
- Time Management: Ability to manage tasks and prioritize responsibilities effectively.
Benefits
Education: Diploma or Bachelor's degree in a relevant field (Computer, Electronics, Telecommunications, Business, Information Technology or similar) is preferred. Communication Skills: Clear written and verbal persuasive communication skills for effective interaction with internal teams and carrier partners. Troubleshooting and Analytical Skills: An interest in analyzing and troubleshooting traffic data and patterns to handle incidents/disputes. Problem-Solving Attitude: Willingness to learn and support the resolution of issues as they arise. Adaptability: Openness to learning and adapting to the dynamic telecommunications industry. Team Player: Strong willingness to learn, adapt, and collaborate within a team-oriented environment. Detail-Oriented: Pay attention to details to ensure accurate documentation and compliance. Time Management: Ability to manage tasks and prioritize responsibilities effectively.