Customer Success Implementation Specialist

• Lead endtoend delivery of technical projects ensuring alignment with business objectives
  
• Collaborate with software development teams architects and engineers to define project scope requirements and deliverables
  
• Manage implementation timelines resources and customer expectations across multiple accounts
  
• Serve as the primary point of contact for customers throughout the implementation process and beyond
  
• Oversee integration processes ensuring they are completed within the defined timeline and scope
  
• Coordinate with internal teams and external partners to resolve implementation challenges and maintain project momentum
  
• Proactively identify opportunities to enhance customer experience and drive product adoption
  
• Gather and analyze customer feedback to inform product improvements and future development priorities
  
• Facilitate communication between technical teams and nontechnical stakeholders
  
• Develop and maintain strong relationships with key customers addressing their technical issues and providing regular updates
  
• Excellent problemsolving skills and ability to navigate complex challenges
  
• Create and deliver customer training materials and documentation to facilitate smooth onboarding and product adoption
  
• Conduct customer training sessions and workshops to ensure effective use of the product
  
• Monitor customer health metrics and usage patterns to identify atrisk accounts and drive engagement
  
• Collaborate with the sales team to support upsell and crosssell opportunities within existing accounts
  
• Ensure adherence to implementation best practices and quality assurance processes
  
• Oversee integration processes ensuring they are completed within the defined timeline and scope
  
• Coordinate with internal teams and external partners to resolve integration challenges and maintain project momentum
  

Requirements

• Bachelors degree in Computer Science Information Technology related field or
  
• 3 years of experience in customer success implementation or technical account management roles
  
• Strong understanding of software implementation methodologies and best practices
  
• Proficiency in project management and customer relationship management tools ((e.g. Jira Confluence Trello)
  
• Experience with cloud technologies (AWS Azure or Google Cloud) and SaaS implementations
  
• Excellent problemsolving skills and ability to navigate complex technical challenges
  
• Outstanding communication skills to effectively engage with both technical and nontechnical audiences
  
• Proven track record of driving customer satisfaction and retention
  
• Ability to manage multiple customer accounts and priorities simultaneously
  
• Strong presentation and training skills
  
• Strong understanding of software development lifecycles and methodologies (Agile Scrum DevOps) would be a plus
  

Benefits

• Hybrid & Flexible Working Arrangements that are built on mutual trust and dependent on your role
  
• Strong focus on Learning and Development to ensure you succeed in your role!
  
• You will work with a tight knit team in an open environment who embrace innovation and are committed to being excellent at what they do
  
• Welcomed ideas inputs and suggestions that actually get taken into account
  
• Sponsorships for training and education
  
• Regular team/company catchups
  
• Birthday Leave to celebrate with your loved one
  
• Additional Leave e. g. childcare leave caregiver leave mental health leave to help you achieve work life balance and look after your overall well being
  
• Medical (Outpatient) and Private Hospitalisation Insurance & Reimbursement are available within the yearly entitlements