Were on the lookout for an exceptional motivated individual to join our team as Customer Success & Implementation Specialist in Kuala Lumpur Malaysia. This role will report to our Head of Customer Experience and its part of our core belief that an extraordinary team fueled by the spirit of growth and development keeps our pulse strong.
Key Responsibilities:
- Lead endtoend delivery of technical projects ensuring alignment with business objectives
- Collaborate with software development teams architects and engineers to define project scope requirements and deliverables
- Manage implementation timelines resources and customer expectations across multiple accounts
- Serve as the primary point of contact for customers throughout the implementation process and beyond
- Oversee integration processes ensuring they are completed within the defined timeline and scope
- Coordinate with internal teams and external partners to resolve implementation challenges and maintain project momentum
- Proactively identify opportunities to enhance customer experience and drive product adoption
- Gather and analyze customer feedback to inform product improvements and future development priorities
- Facilitate communication between technical teams and nontechnical stakeholders
- Develop and maintain strong relationships with key customers addressing their technical issues and providing regular updates
- Excellent problemsolving skills and ability to navigate complex challenges
- Create and deliver customer training materials and documentation to facilitate smooth onboarding and product adoption
- Conduct customer training sessions and workshops to ensure effective use of the product
- Monitor customer health metrics and usage patterns to identify atrisk accounts and drive engagement
- Collaborate with the sales team to support upsell and crosssell opportunities within existing accounts
- Ensure adherence to implementation best practices and quality assurance processes
- Oversee integration processes ensuring they are completed within the defined timeline and scope
- Coordinate with internal teams and external partners to resolve integration challenges and maintain project momentum
Requirements
- Bachelors degree in Computer Science Information Technology related field or
- 3 years of experience in customer success implementation or technical account management roles
- Strong understanding of software implementation methodologies and best practices
- Proficiency in project management and customer relationship management tools ((e.g. Jira Confluence Trello)
- Experience with cloud technologies (AWS Azure or Google Cloud) and SaaS implementations
- Excellent problemsolving skills and ability to navigate complex technical challenges
- Outstanding communication skills to effectively engage with both technical and nontechnical audiences
- Proven track record of driving customer satisfaction and retention
- Ability to manage multiple customer accounts and priorities simultaneously
- Strong presentation and training skills
- Strong understanding of software development lifecycles and methodologies (Agile Scrum DevOps) would be a plus
Benefits
- Hybrid & Flexible Working Arrangements that are built on mutual trust and dependent on your role
- Strong focus on Learning and Development to ensure you succeed in your role!
- You will work with a tight knit team in an open environment who embrace innovation and are committed to being excellent at what they do
- Welcomed ideas inputs and suggestions that actually get taken into account
- Sponsorships for training and education
- Regular team/company catchups
- Birthday Leave to celebrate with your loved one
- Additional Leave e. g. childcare leave caregiver leave mental health leave to help you achieve work life balance and look after your overall well being
- Medical (Outpatient) and Private Hospitalisation Insurance & Reimbursement are available within the yearly entitlements