Customer Service Supervisor
Posted on :
13-08-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
13-08-2024
Job Description
- Manage and lead a team of customer service representatives.
- Develop and implement customer service strategies and standards.
- Oversee daily customer service operations, ensuring efficient order processing, delivery scheduling, and customer issue resolution.
- Monitor and analyze customer satisfaction metrics to identify areas for improvement.
- Train and develop customer service team members to enhance their skills and knowledge.
- Build and maintain strong relationships with customers.
- Manage and lead a team of data analysts.
- Develop and implement data analysis strategies to support business objectives.
- Oversee data collection, cleaning, and analysis processes.
- Create and maintain data dashboards and reports to monitor key performance indicators (KPIs).
- Identify trends, patterns, and insights from data to inform business decisions.
- Collaborate with cross-functional teams to leverage data for process improvement and optimization.
- Develop and implement performance metrics for both customer service and data analytics teams.
- Conduct performance reviews and provide feedback to team members.
- Create a positive and collaborative work environment.
- Stay up-to-date on industry trends and best practices in customer service and data analytics.
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
