Customer Service Ambassador

Title : Brand Ambassador

Onsite

Objective:

To source and deploy brand ambassadors who will effectively promote the adoption of a new shopping technology offer demonstrations provide insightful feedback from customers and perform basic troubleshooting all while maintaining the delicacy required in a partner retailers environment.

Key Responsibilities:

Engage customers in a friendly manner encouraging them to try the new smart technology.

Conduct demonstrations of the smart technology showcasing its features and benefits.

Collect and report detailed customer feedback concerns likes dislikes and pain points regarding the smart technology.

Perform basic troubleshooting for the smart technology and log technical tickets when necessary.

Essential Qualities:

CustomerOriented: Exhibits a strong background in customer service demonstrating the ability to deliver a positive customer experience while effectively introducing the new technology.

Communication Skills: Possesses the capability to interact comfortably with customers offering a friendly greeting and guidance without exerting undue pressure for adoption.

Feedback Collection: Able to attentively listen and accurately note detailed customer feedback and concerns serving as a vital link between customers and the development team.

Technical Aptness: Shows a general understanding of and comfort with technologyessential for operating smart technology and conducting basic troubleshooting.

Respectful and Adaptive: Can blend seamlessly into the store environment respecting the space and dynamics of the retail setting and acting as an extension of the store team rather than a disruption.

Observant: Meticulously observes and reports onground issues and customer interactions related to smart technology contributing crucial insights for improving the pilot program.

Initiative: Displays the ability to follow through with assigned tasks troubleshoot basic issues and communicate effectively with both customers and the team.

Personable: Naturally outgoing with the capacity to engage a diverse range of customers in various retail environments.

Ideal Background:

Experience in customer service or a similar role where direct customer engagement was a key responsibility.

Familiarity with technology and aptitude for basic troubleshooting.

Ability to work flexibly and adaptively in a dynamic retail environment.

Strong problemsolving skills and the capacity to operate independently.

Remote Work :

No