Technical Integrator Engineer
Posted on :
26-11-2024
Employer Active
1 Vacancy
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Job Description
- Install and configure the solution on hardware or VMware.
- Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements.
- Write some technical documentation.
- Review the customer acceptance plan documents and updated if needed.
- Follow the Thales process and best practices defined within DES.
- Assist the development and validation team during the project.
- Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks).
- Execute the acceptance test plan with the customers.
- Write the Operation and Maintenance Guide (OMG).
- Technical support of Cloud, On-Premises, and Hybrid services.
- Design and implement changes into the system.
- Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
- Provide technical guidance for new or evolution of services and for consolidated technical analyses.
- Lead the optimization of service reliability, performance and security.
- Provide technical direction when CAB requires tier II input, expertise or changes with high-risk impacts on customer SLAs.
- Responsible for product and technical knowledge ramp-up of the Tier II Support team.
- Participate in the definition of production requirements.
- Manage performance, track and report critical supply and demand metrics, and use data to optimize processes, creatively solve problems, and track results.
- Participate at the preparation and review of technical product & customer specific documentation.
- Participate in the 24/7 oncall rotation within the team.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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