Senior Digital Quality Officer

We have embarked on an exciting digital transformation journey to redesign and reinvent how we digitally interact with our customers. We’re experimenting with new technologies, techniques and approaches to achieve our commercial goals. Lead quality assurance and testing initiatives throughout digital product sprints to ensure the feature definition, development and final digital product delivery meets the acceptance criteria outlined in user stories and features To achieve our ambition we need you to share your skills and fresh ideas, this includes: • Understand product features and service delivery processes to be able to define business acceptance criteria • Define and document overall sprint testing plan, test cases and test data for user stories to enable verification of acceptance criteria • Work closely with engineers to carry out testing at various phases of delivery such as unit testing and regression testing • Autonomously execute testing in various environments within the planned timeframe to support product development • Log identified quality issues in detail in order to enable digital product teams to review and re-create scenarios and resolve issues • Assess quality shortfalls and determine severity of each to allow prioritization of fixes based on customer and business value • Maintain records of test cards and other test payment method usage to facilitate finance audits to prevent financial losses • Closely monitor status of any production testing and ensure production tests have no operational or revenue impact by voiding or cancelling production test transactions • Measure quality of deliverables and provide feedback and recommendations to product owner on improving team output Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications About you • Relevant college or University qualification to minimum Bachelor’s level with 4 years of job-related experience • Proven in depth understanding of airline sales marketing and distribution mechanisms • Solid knowledge of core airline systems and applications • Experience in incident triaging, investigation and resolution • Experience in testing automations • Previous experience in customer service, customer experience or digital product quality assurance preferably in the travel industry • Disciplined, affinity for detailed documentation • Strong customer empathy • Strong problem solving skills, analytical thinking • Understanding of web, mobile technology.