Field Service Engineer

Your role and responsibilities In this role you will be responsible to execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines, deliver excellent customer service to satisfy customers. In close cooperation with customer and other ABB teams, take actions to identify new service business opportunities for ABB. The work model for this role (onsite) This role is contributing to Electrification Business Area based in Doha Qatar. You will be mainly accountable for: •Applying safety rules and safe practices as well as environmental responsibilities reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation. •Clear understanding and sense of urgency and care in the direct area of responsibility, ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations. •Working with customer identifying opportunities in the installed base to improve system performance and operational performance improvements, while on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points. •Utilizing the local practices for notifying the account team of opportunities, planning and preparing site work for larger project team and managing related subcontractors at site, performing complex field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform •Coaching technicians, engineers and supervising complex site activities, supporting the certification process of associate field service engineers and field service engineers •Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools •Reporting work done in a timely manner and following up when needed, troubleshooting equipment/systems/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future