Administrator - PlanningScheduling

We are currently working with a specialist engineering business based in Maidstone.

Due to ongoing growth, they are currently seeking an Administrator to join their established team on a full-time, permanent basis.

Working closely with all operational departments, the Administrator will be responsible for assisting with day-to-day operations, scheduling of works and service-related activities for the engineering team, and acting as a support function to operations management and supervisors.

Responsibilities will include:

* To provide outstanding Customer Service at all times and answer incoming calls and emails professionally
* Raising work orders for all customer callouts, PPMs, and associated tasks
* Scheduling engineering calls, PPMs and quoted works assigning engineering resources to tasks ensuring the SLA of the task is achieved, and booking works with the site
* Applying for all appropriate permits/hire of equipment to ensure completion of tasks
* Working together with the Contract Administration team to monitor the engineer's work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
* Monitor and update all relevant customer portals as and where needed with updates on the status of open jobs

The ideal candidate will be able to demonstrate:

Previous experience working within a busy office environment
Good IT skills including use of Word and Excel
Excellent communication skills
Excellent telephone manner
Excellent interpersonal skills
Numerate
Good UK geographical knowledge
Ability to work independently as well as part of a team
Reliable and highly self-motivated
Able to actively build and develop relationships with both colleagues and customers

This is a fantastic opportunity to join a growing business that can offer progression and career development.

Hours for this role are Monday to Friday 8.30am-5.30pm

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

Administration, Engineering, Planning, Scheduling, Maintenance, Support