Senior Associate - VIP Care
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
0 - 0 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Handle the daily received cases by customer care email, fax, visits or the call center.
- Doing the outbound calls, and making sure to give the member proper updates, and proper closing of the cases according to best practice procedures & guidelines.
- Ensure to answer customer care extension according to agreed service level.
- Maintain the proper escalation of the sensitive & complicated issues to the line manager
- Maintain high quality scores of complaint & case managements as per KPI's
- Ensure proper closing of the cases with minimal percentage of re-opening of the cases as per set KPIs
Employment Type
Full-time
