German Customer Service - finance

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Were on the lookout for financial services professionals to join the international team at our customer who is assembling a diverse team of investment specialists.

This opportunity is tailored for individuals with a keen interest in pursuing ambitious career paths within one of our esteemed digital banking programs.

In this role youll engage with highprofile clients from one of Europes leading digital banks. Your responsibilities will include offering savings advice and introducing cuttingedge banking products with attractive returns.

The primary focus is on addressing the needs of bank customers via various communication channels such as calls emails WhatsApp and chat delivering topnotch service while showcasing innovative digital banking products in the German market.

Responsibilities

• Provide customer service for bankingrelated issues like account opening password locks transfers etc.
• Manage backoffice tasks including responding to emails and WhatsApp messages.
• Present and promote banking products.
• Adhere to transparency requirements service information and client protection regulations related to investment products.
• Report and follow up on application anomalies.
• Meet quality standards and sales objectives set by the entity.

Requirements

Education

• Preferred studies in Business Administration Mathematics or Law.
• Proficient in MS Office (Excel Word PowerPoint Access).
• Nativelevel proficiency in German.
• Good level of English
• Fluency in Spanish is considered as a plus.

Skills and Competencies

• Customeroriented with empathy and active listening skills.
• Excellent oral and written communication skills.
• Analytical capacity and ability to autonomously acquire new knowledge.
• Commercial acumen and adept at dialogue with clients companies or groups.
• Strong problemsolving skills.
• Team player with a proactive and resultsoriented attitude.
• Ability to plan organize and thrive under pressure.
• Initiative autonomy and a positive I can attitude.
• Flexibility and adaptability to changing environments and new technologies.

Experience

• Banking experience is valuable (but not mandatory).

Benefits

• Fulltime position (39 hours/week);
• Permanent employment contract;
• Interesting Referral Program;
• Competitive salary;
• Opportunity to work with the worlds largest service provider;
• Real prospects for career advancement within the company;

Location

Madrid (Spain)