Associate Fraud Analyst
Associate Fraud Analyst
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Job Description
Greater Talent Group has an exciting opportunity for an Associate Fraud Analyst Remote United States to join a dynamic and driven team at a Series B SaaS company.
In this pivotal role you will be a key member of the team handling fraud risk investigations and escalations and have a passion for safeguarding our business and customers. We’re looking for someone who is eager to learn and has a keen interest in protecting our customers similar to the dedication seen in customer support roles. Ideally you will have some experience or coursework related to Know Your Customer (KYC) processes analyzing data and working with different teams to help prevent fraud and manage risks.
What You'll Do:
- Identify investigate and escalate potential fraud risks suspicious activities and anomalies through fraud detection tools data analysis pattern recognition and indepth research.
- Assist in developing and implementing fraud prevention tools technologies and methodologies to strengthen the organization's overall security posture.
- Monitor and analyze large volumes of data to detect emerging fraud trends devising proactive strategies to mitigate risks and enhance fraud prevention mechanisms.
- Provide guidance and support to the company's employees sharing insights best practices and knowledge to foster skill development within the team.
- Stay current with industry developments and emerging fraud patterns to continuously enhance the organization's fraud prevention strategies.
How you will stand out:
- Experience in customer support fraud prevention risk management or KYC processes focusing on safeguarding and assisting customers.
- Familiarity with case management or customer support tools such as Zendesk with a willingness to learn more about fraud detection tools and data analytics platforms.
- Ability to manage and prioritize tasks efficiently while adapting to new procedures and tools.
- Eagerness to develop problemsolving skills and grow within a team environment.
- Detailoriented mindset with a commitment to accuracy and compliance.
- Excellent communication skills both written and verbal with the ability to present findings and recommendations clearly and persuasively.
Employment Type
Remote
Company Industry
Key Skills
- Microsoft Office
- Correspondence Oversight
- Fiscal Services
- Customer Assistance
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Data Analysis and Reporting
- Authentication
- Qualitative Research Interviewing
- ACH
