Customer Care

Job Title: Customer Care

Location: Smyrna TN 37167

Duration: 11 months

Job ID:(Contract to Hire)

Description:

Details:

Monday to Friday 8hrs a day 8.00am to 5.00pm.

Onsite only: 330 Weakly LN Smyrna TN 37167

No Overtime Available

Length of contract: Max 11 months

In person interviews are preferred

Start date ASAP

Temporary only to start potential for conversion but no guarantee.

Candidates must hold a completed bachelors degree and should be reflected on their resume Customer Advocate Contractor Customer Service Manufacturing

What will you do

This position is responsible for all daily communication on projects to client internal Project Managers

The daily sales interactions include project monitoring managing internal VIP customers coordinating logistics to and from the customer final order processing while maintaining positive and strong customer relationships

Resolve customer complaints; consult with production shipping warehouse or common carrier personnel to trace missing or delayed shipments

Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions

Provide customer resolution for complex installations restoring customer application and confidence in client product

Ability to handle and process customer complaints and concerns in a professional manner

Technical expertise analysis and reporting for customer complaints on products

What qualifications will make you successful

The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations

You will need to be able to work independently as well as collaboratively with a small Customer Service department

Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships

Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines

Must have the desire and ability to learn products relevant to assigned customer base

SAP experience

Strong Excel proficiency manage large quantities of data for analysis.

Pivots VLOOKUP and more needed daily.