Seinor Desksite Supports

Join our dynamic team at HTech Supports as a Senior Deskside Support specialist. Established in 2013 HTS has consistently grown and now offers services in over 50 countries helping clients stay at the forefront of technological advances and digital transformation. As a Senior Deskside Support you will play a crucial role in delivering exceptional IT support ensuring smooth operations and contributing to our clients success. Our missiondriven approach emphasizes teamwork reliability and mutual respect aligning with our core values of growth leadership and social responsibility. If you are passionate about technology and committed to excellence we invite you to be part of our innovative and forwardthinking organization.

Tasks

• Provide advanced technical support and troubleshooting assistance for deskside issues ensuring timely resolution of hardware and software problems.
• Lead and mentor junior support staff fostering a collaborative team environment and promoting professional development.
• Coordinate with crossfunctional teams to manage and implement technology projects including system upgrades rollouts and migrations.
• Document and maintain detailed records of support activities solutions and best practices to enhance knowledge sharing and continuous improvement.
• Ensure compliance with company policies and industry standards while delivering exceptional customer service and support to endusers.

Requirements

• Bachelors degree in Information Technology Computer Science or related field.
• Minimum of 5 years of experience in deskside support or a similar role.
• Proficiency in troubleshooting hardware and software issues across various platforms.
• Strong communication skills to effectively collaborate with team members and clients.
• Ability to manage and prioritize multiple tasks in a fastpaced environment.

Benefits

It is a freelance position offering competitive pay with allinclusive compensation.

Join HTech Supports a fastgrowing company in the Technology Information and Internet industry. Elevate your career as a Senior Desksite Support professional with us!