German Technical Customer Support Advisor Hybrid In Sofia

Are You a GermanSpeaking Tech Support Pro Join Us as Our Technical Customer Support Maestro!

About Us:

We specialize in creating transformative customer experiences that drive global brand growth. By leveraging insights and innovative technology we design seamless journeys that exceed expectations supporting both startups and established brands.

Role Overview:

As a Technical Customer Support Advisor for a global tech company you will be the first point of contact for customers handling inquiries through digital channels troubleshooting technical issues resolving software and hardware concerns and keeping accurate records of interactions.

Key Responsibilities:

• Troubleshoot and resolve technical issues to maintain high customer satisfaction.
• Update customer records with the latest information for accuracy.
• Maintain and update documentation on customer interactions and common technical issues.
• Ensure positive outcomes in every customer interaction.
• Offer guidance to help customers effectively use technology products.
• Analyze technical issues to identify trends and root causes.
• Review customer service reports regularly to improve support quality.

Qualifications:

• Minimum 1 year of technical customer support experience
• C1 proficiency in German
• B2/C1 proficiency in English
• EU Citizenship or Bulgarian Residency Card

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience ensuring your contributions are recognized and rewarded.
• Bonus for Important Life Events: Celebrate significant milestones like marriage or graduation with a special bonus.
• Transportation Allowance: We provide a transportation allowance to ease your commuting costs.
• Health and Life Insurance: Enjoy comprehensive coverage that reflects our commitment to your wellbeing.
• Onsite Work Environment with Hybrid Option: Begin with 3 months onsite to fully integrate into the team then transition to a hybrid work model combining inoffice and remote work for greater flexibility.

Ready to embark on this exciting technical support journey Submit your application today and well be in touch!

Remote Work :

No