IT Field Engineer Tier 2
IT Field Engineer Tier 2
Posted on :
07-08-2024
Employer Active
1 Vacancy
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Job Description
JOB SUMMARY:
The IT Field Engineersresponsibilities include ensuring the organizationreceives fast professional and technically accurate onsite resolution of Windows desktop local area networkand basic information technology issues.
JOB DUTIES AND RESPONSIBILITIES
- Provide technical support for hospital staff and users addressing ITrelated issues and inquiries specific to mental health care systems and software.
- Install configure and maintain computer systems software and applications within the mental health hospital environment.
- Troubleshoot hardware and software problems.
- Monitor and maintain network infrastructure ensuring efficient and secure connectivity to support mental health care operations.
- Update resolve and close service tickets by quickly responding to and resolving both onsite and remote management and monitoring systemreported technology issues.
- Provide installation troubleshooting and support for advanced networking issues VPNs and Windows desktop operating systems client software programs and applications.
- Create new user accounts administer user rights and privileges and reset user passwords using Windows servers.
- Comply with all organization business policies workflow processes and documentation practices.
EDUCATION AND EXPERIENCE
- Advanced working knowledge of computer networking technologies aboveaverage working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions.
- Advanced proficiency administering Microsoft Office productivity suites.
- Advanced knowledge administering common (Cisco SonicWall Fortinet etc.) routers.
- Advanced working knowledge of networking (HP and Cisco Switch Configurations VLAN VPN NAT Routing Wireless).
- Competent in desktop and workstation setup cable creation and general hardware support.
- Competent in Exchange SQL StorageCraft SAN Citrix VMware HyperV O365 Azure Active Directory Group Policy and other MS Cloud and Hosted Solutions.
- Associates Degree or better in a related field is preferred.
- Two years of experience fulfilling help desk responsibilities and supporting Windows desktops business applications and end users.
Position Title:IT Field Engineer
Location: Erlanger KY
Department:Service Delivery
FLSA Designation:Exempt/FullTime
Reports To:Service Manager
Employment Type
Full Time
Key Skills
- Advanced Active Directory Management
- Technical Writing Professional
- Microsoft Windows
- On-Site Support
- Testing Apparatus
- Linux OS
- Internet
- Maintenance Prevention
- Technical Support Professional
- Conflict Resolution Professional
- Problem Resolution
- Setup
- Hardware Maintenance
- Technical Support Services
- UNIX
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