Lobby Ambassador - Spanish speaker
Posted on :
04-12-2024
Employer Active
1 Vacancy
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Job Description
- Supporting the Lead Lobby Ambassador ensuring that every guest is greeted with enthusiasm, and has a memorable experience.
- Acting as a way-finders and hospitality services resource for all guests.
- Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check-in process or escorting them to their destination.
- Reviewing and committing to memory the profiles of VIP guests expected for the day.
- Recognizing and welcoming VIP guests using service excellence standards.
- Communicating effectively with team members and passing on necessary information to colleagues that may arise.
- Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience.
- Gaining an understanding of the client culture, and key areas of activity and creating “transparency” by serving as an extension of the client.
- Takes ownership of their assigned building location, and activity engaging with all guests.
- Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
- Adhering to Hospitality signature look.
Employment Type
Full-time
Department / Functional Area
Key Skills
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