Customer Success Associate Technical
Customer Success Associate Technical
Posted on :
07-08-2024
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Job Description
Responsibilities:
- Own relationship with assigned clients including onboarding implementation training etc.
- Monitoring accounts to ensure a positive customer experience with the companys products or services
- Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
- Coordinating with other departments Sales Engineering and Product to ensure that customers needs are met.
- Develop and maintain customersuccess strategies and best practices as well as customersupport content with help from the creative team
- Review the customer journey identifying how its supported taking a consultative approach in helping clients overcome issues and achieve goals and nbsp;
- Serve as daytoday contact for assigned accounts identify areas of opportunity highlight best practices and document them
- Communicate effectively with both internal and external seniorlevel management to understand customer needs maximize retention and growth and communicate learnings
- Maintain existing customer success metrics and data
Requirements:
- Sound knowledge of CCTV Infrastructure and its working is a must.
- Should be aware of and have practical experience of working on port forwarding DDNS configurations RTSP protocol NVR/DVR IP camerasetc.
- Minimum 2 years of client interaction experience for B2B clients.
- Should be selfmotivated and selfdirected
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and problemsolving skills
How we work:
- We use Microsoft Teams for daily communication conduct daily standups and team meetings over Teams.
- We value open discussion ownership and a founder mindset.
- We prioritize design amazing UI/UX documentation todo lists and databased decisionmaking.
- We encourage team bonding through bimonthly townhalls destressing sessions with a certified healer and fun company retreats twice a year.
- We offer a 100% remote workplace model health insurance top performers eligible for attractive equity options mental health consultations companysponsored upskilling courses growth hours the chance to give back with 40 hours for community causes and access to a financial advisor.
- Wobot is an Equal Opportunity Employer
Employment Type
Full Time
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