Reservations Revenue Manager

Job description

Reservations/ Revenue Manager

Application Deadline: 30 September 2024

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Reporting To: Director of Revenue

Description
Revenue / Reservations Manager is responsible in making sure that revenue and reservation standards are implemented and complied to, all relevant data is entered in the systems in a timely and accurate manner, data is reviewed and analyzed on an ongoing basis, direct reports have a career plan, all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS are effectively managed., and new Revenue Management tools are being used, including IDeaS where applicable, Channel Manager, Opera, and any new/similar tools or reports.

Key Responsibilities
- Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
- Train, develop, and motivate staff to increase productivity.
- Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.
- Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
- Review MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.
- Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
- Ensure all internal package breakdowns are loaded and in line with financial department.
- Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
- Control no show and late cancellation charges.
- Update Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable.
- Ensure that the team is aware of the internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Keep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).
- Spot-check reservations made the previous day and check all VIP arrivals.