Vendor Manager

About Company:

Rikaian Technology is a global multilingual technology solutions providing company. We work closely to identify our clients challenges in digital content strategy and help them to grow reach and engagement by overcoming language barriers. Our innovative platforms that handle Audio/Video files and Documents are innovatively designed with patented features to handle 20file formats and 60 global languages. With 1100 global resources (direct indirect) supported by latest AI technology for localization offers a perfect blend to engender content that helps our customers grow.

Job Description:

The Vendor Manager will play a crucial role in managing relationships with our network of language service vendors ensuring the timely delivery of highquality language solutions that meet our clients needs. The ideal candidate will have a strong understanding of the language service industry excellent communication skills and the ability to build and maintain strategic
partnerships with vendors.

Tasks

Roles and Responsibilities:

1. Vendor Relationship Management:
Develop and maintain strong relationships with existing language service vendors.
Identify and onboard new vendors to expand and diversify the vendor pool.
Negotiate contracts rates and terms with vendors to ensure costeffective and highquality services.

2. Vendor Performance Monitoring:
Monitor vendor performance against key performance indicators (KPIs) such as quality turnaround time and customer satisfaction.
Implement performance improvement plans as needed to address any issues or concerns.
Conduct regular vendor evaluations and provide feedback to vendors to drive continuous improvement

3. Project Coordination:
Collaborate with project managers and other internal stakeholders to ensure that vendor assignments are aligned with project requirements and timelines.
Allocate projects to vendors based on their areas of expertise availability and performance history.
Act as the main point of contact for vendors addressing any questions or concerns they may have during the project lifecycle.

4. Vendor Development:
Provide training and support to vendors on company policies procedures and tools.
Identify opportunities for vendor development and collaborate with vendors to enhance their skills and capabilities.
Stay informed about industry trends technologies and best practices to support vendor development initiatives.

Requirements

Skills Set:

Proven experience in vendor management preferably in the language service industry.
Strong negotiation and contract management skills.
Excellent communication interpersonal and relationshipbuilding skills.
Ability to multitask and prioritize tasks in a fastpaced environment.
Proficiency in using vendor management systems and other relevant software.
Fluency in multiple languages (desired but not required).

Qualification: Bachelors degree in business administration or a related field.

IndustryType: Language/ Localization

Benefits

• Health insurance
• PF
• Books allowance
• Employee assistance programs
• 5 days a week
• Flexible work hours

Join Rikaian Technology as a Vendor Manager! Be part of a passionate team ensuring toptier data security and customer service. Lets break language barriers together!