Customer Care Advisor for Home Electronics German Speaker

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world We are seeking a dedicated Customer Support Specialist to join our client a renowned home appliance company in beautiful Barcelona. If you are enthusiastic customerfocused and ready to take on a new challenge we would love to hear from you!

Tasks

Your responsibilities and impact as a Customer Care Advisor will be:

• Answering incoming customer queries promptly
• Identifying issues and providing effective solutions to ensure customer satisfaction
• Recording customer data accurately in the CRM system
• Providing adhoc support as required
• Being a team player and collaborating for the success of the team and project

Requirements

Whats in it for you

• Possibility to work either 39h/week or 30h/week
• Salary Package of 1810/ month gross OR 1392/ month gross
• Indefinite contract (probation period 2 months)
• Working hours from MoFr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h)
• Hybrid position (33% in the office)
• Working in an international Team on site in Poblenou Barcelona
• Hybrid Training of 8 days (nearly fully paid)

Benefits

Skills qualifications and interests you need to succeed in this role:

• A nativelevel proficiency in German and a C1 level of English
• A valid Spanish work permit (required)
• Start availability on 12/08 26/08 or 09/09
• Living in Barcelona
• Excellent listening skills and proficient communication abilities
• A drive for excellence and professionalism
• Strong teamwork skills and dedication to collaborative success
• Excitement about intercultural communication and the expatriate lifestyle

Your Future Company:

Your future company is a global leader in the BPO industry. With 170000 employees across the globe you will be member of a team behind the best experiences for 750 of the worlds leading and digitalfirst brands. The innovative solutions technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.