Shop Representative - Downtown franchisee
Posted on :
03-12-2024
Employer Active
1 Vacancy
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Job Description
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Process orders, forms, applications and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service
Employment Type
Full-time
Department / Functional Area
Key Skills
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