Manager-Operations Default- Claims-US Mortgage

About Client

• A leading Mortgage Company

Responsibilities

• Ability to manage a team. Thorough understanding of Operations & Service Delivery concepts with a proven track record of delivering results
• Ability to manage Account / LOB independently while maintaining a strong relationship with the clients
• Strong passion towards customer experience orientation towards quality/defect management. Exposure to quality concepts and Lean / Sigma would be an advantage.
• Strong leadership skills and ability to ensure team understands deliverables and business requirements
• Strong people management skills with ability to set / get alignment toward direction
• Attention to detail and also has ability to effectively operate with high energy and flexibility in a fastpaced constantly evolving team environment
• Analytically approaches a problem with a critical eye; uses data to make decisions and influences stakeholders with analysis
• Employee retention and engagement
• Design an effective service delivery model align systems and resources
• Review quality systems close loop with training teams for continuous development
• To formulate plans/ practices that enables the team to maximize their output in terms of productivity and accuracy.
• To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.
• To track the process for workflow tracking team performance deployment of resources and capacity planning.
• To identify and mentor/coach nonperformers in the team
• Ensure alignment of best practices across teams in the Operations Stream
• Effectively manage shift operations
• Document behavior as applicable as outlined in the Disciplinary process
• Develop job knowledge through handson approach
• Responsible for development of team including guiding and mentoring team members

Skills/Competencies require

• Overall 8 yrs Minimum of 5 years of team management experience in Claims(US Mortgage)
• Think out of the box capable of articulating new ideas and changes and getting them implemented in quick time
• Articulate & good communication and excellent relationship building skills
• Good analytical skills
• Ability to work in shifts weekends on a need basis
• Flexibility to work in any shift based on business requirements
• Excellent interpersonal skills.

Location: Bangalore

Work Mode: work from office only

Remote Work :

No