Customer Support Executive
Posted on :
02-12-2024
Employer Active
1 Vacancy
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Job Description
- Identify and resolve customer experience issues on our website and platforms by collaborating with cross-functional teams to implement solutions that optimise user journeys.
- Actively extend customer support via email and live chat, cultivating a personalised experience and motivating users to adopt new product and service opportunities that correspond with their changing needs.
- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Performing back office duties as required. They may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls according to relevant regulations and policies.
Employment Type
Full-time
Department / Functional Area
Key Skills
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