Who are we
Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food healthcare and manufacturing.
The Role
- Plan manage and oversee all aspects of a Production Environment
- Define strategies for Application Performance Monitoring Optimization in Prod environment
- Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
- Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
- Design develop and standardize Monitoring and Alerting mechanism for the supported applications.
- Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize meantime to recover.
- Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
- Support services before they go live through activities such as system design consulting capacity planning and launch reviews.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.
- Maintain services once they are live by measuring and monitoring availability latency and overall system health.
- Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
- Work with a global team spread across tech hubs in multiple geographies and time zones.
- Ability to share knowledge and explain processes and procedures to others.
- Share knowledge and mentor junior resources
- Able to perform oncall duties on a rotational basis.
- Occasional off hours work required.
- Candidate should have inclination for Training and should be good trainer and ready to mentor others
Requirements
Skills
Must Have
- Experience in REST and WEB API Support
- Experience in Cloud based apps Support
Skill
| Category
|
Linux & Shell Scripting
| 1
|
Monitoring Tool Splunk/Dynatrace or Other
|
ITIL/ITSM
|
Troubleshooting
|
PL/SQL SQL
|
Jenkins
| 2
|
CI/CD
|
Groovy Scripting/Yaml
|
Linux shell scripting & Git/bit bucket
|
Ansible/Chef
|
Linux Shell Scripting SQL ITIL / ITSM Application Troubleshooting Experience in REST and WEB API Support Any Monitoring tools Jenkins - CI/CD