Workforce Services Manager
Posted on :
04-08-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
04-08-2024
Job Description
OVERALL PURPOSE:
- The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
RESPONSIBILITIES:
- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material quotes demos and tours.
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
- Drive industrialization of BST across all contracts
OTHERS:
- Project Shift Schedule: Mid Shift
- Project Rest Day: Weekends Off
- Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
SKILL AND QUALIFICATIONS:
- At least 812 years industry experience
- At least 5 years leadership experience
- At least 58 years domain experience (Workforce Management)
Remote Work :
No
Employment Type
Full Time
Key Skills
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