TAQ Services Lead
Posted on :
03-08-2024
Employer Active
1 Vacancy
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Job Description
- Accountabilities:
As a TAQ Services Lead, you will be passionate about leading a team that delivers an exceptional customer experience. You will recruit, manage, and develop a team of TAQ Admins, ensuring they have the necessary skills and resources to meet customer needs. You will serve as the first escalation point for complex transactions, liaising with appropriate HR teams as required. Your role will also involve overseeing a team responsible for managing employee personal data and documentation, as well as a suite of workforce and organizational data processes within Workday. You will also be responsible for identifying continuous improvement opportunities to enhance the efficiency of TAq admin services processes and improve employee experience.
Essential Skills/Experience:
- 10+ years of HR SSC experience
- 5-7 years of team leader experience
- Bachelor degree
- Experience supporting HR processes and transactions, ideally in Workday
- Keen attention to detail and focus on data accuracy
- Great understanding of common HR and service centre enabling technologies – e.g. case management, telephony and online user portals.
- Able to communicate fluently in English.
- Experience in Microsoft applications
- Highly developed communications, organization and interpersonal skills
- Proven ability to work with confidential data
- Working experience in multinational companies.
- Working experience in TAq admin processes.
- Clear focus and experience in detecting and executing process improvement, simplification and automation opportunities.
- Ability to think analytically and effectively problem solve using creative solutions.
- Strong management and leadership skill.
Employment Type
Full-time
Department / Functional Area
Key Skills
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