Technical Sales Administrator

Technical Sales Administrator

Our client based in Croydon is a specialist for intelligent drive technology and systems. Their customers are in diverse industries such as oil and gas energy mining ship technology rail and commercial vehicles. They are looking to employ on a full time permanent basis a Technical Sales Administrator. This role for the first 12 months will be office based then there will be an opportunity for a partial hybrid working arrangement.

Drug and Alcohol related medical for all New Employees upon starting.

Technical Sales Administrator Offer

35k to 39k depending on experience

Hours are MonThurs 08:30 to 16:30 and Fri 08:30 to 15:30 a 36.5 hour week

Annual Bonus Pro rata on year of joining

Pension

Life Assurance

Private Health

Dental

Cycle to Work Scheme

Technical Sales Administrator Responsibilities

Communicate with internal / external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone and email.

Analyse incoming requests identify anomalies and respond to customer communications with the relevant information on a timely basis.

Address customer questions issues and needs based on the initial request ensuring that specific customer requirements and product features are clarified and understood.

Prepare and check initial quotations in line with discount policies and Sales Manger Guidance ensuring that all part numbers quantities etc. are correctly captured.

Submit quotations to customers ensuring the relevant Sales Manger is able to follow up on these as needed.

Process customer purchase orders in our local ERP system

Effectively communicate changes to dispatch / warehouse regarding customer orders.

Prepare customer requested shipping documents labels stamping etc.

Process Sales Returns & Credits as appropriate

Support customers with updates on existing orders requests.

Collate and understand risk assessment information complete the Master Check List for orders as required.

Collaborate with and assist others and to contribute to the success of the sales & service teams as a whole.

To comunicate with Sales managers Service engineers and other Team members to ensure they are informed of project relevant information.

Seek ways to streamline and improve best operating practice for the benefit of internal and external stakeholders.

To review quotations created within the Sales admin team to ensure cost and price information is correct before the offer is released and sent (4 eye principal).

Technical Sales Administrator Requirements

Proficient in Microsoft Office Word & Excel.

Experience of working within an ERP system.

Ability to identify component parts from drawings.

Experience from a Mechanical engineering environment would be beneficial.

Important Experience in export regulations post Brexit.

Ability to work with others and be part of a fast moving team.

Good communication skills with both internal and external customers.

If this role sounds like you please follow the prompts to apply or contact Gary at GHA Recruitment on.