Alterations Manager

Position Description

The Assistant to the CEO will essentially be my right hand in my various businesses (real estate/general contracting, property management, etc.). This person will be an expert at managing chaos and will ensure the tasks on my never ending to do get done timely and efficiently.

This person is self-starting, thrives under pressure, loves organization, likes to take control once they know what they are doing and relishes the opportunity to build, implement, and manage multiple systems with minimal supervision. The successful individual will be comfortable working alone for extended periods of time, sometimes quietly on routine work or sometimes putting out 9,000 fires while the phones are ringing off the hook. They are confident when speaking, are comfortable interfacing with clients on the phone, via email and in person all while providing exceptional customer service and the innate ability to talk people off the ledge, while making them your new best friend, at the same time. Additionally, this person will know their way around town, knows which way is north, east, south and west and is NOT directionally challenged.

We have high expectations and expect the best not the best you can do, but the best that can be done. I have been told that I am difficult to work with, my expectations are too high, and allegedly ;) I don't give great direction, so I need somebody that is proactive in understanding what needs to be done, taking the reigns and making things happen. I am also told that I have the biggest heart, I am FUN, love to have a good time and love to REWARD and love on those around me. We will be working in close proximity to one another and will need to also "like" each other on a personal level, in addition to professional, as we will be spending a LOT of time together. :D

Required Skills, Education and Experience… Does this sound like you?

• Memory of an elephant
• Gets 3x the amount of work done as somebody else in the same amount of time.
• Enjoys working for a somewhat demanding, high maintenance, scattered leader who also happens to be a perfectionist.
• Moves fast, get things done and doesn t make mistakes.
• Can be given general guidance, asks questions to understand what needs to be done and will take charge to make it happen.
• Provides results, not excuses.
• Problem solver. Able to analyze a situation, anticipate what might happen, and put the fire out before it bursn the house down.
• Loves crossing things off a to do list and loves taking tasks off of other team member s plates.
• Never misses a deadline.
• Looks forward to constructive criticism to improve skill set.
• Wants to win in EVERY time.
• Wants to be a part of something really big (and awesome).
• Loves keyboard shortcuts and learning how to work smarter, not harder.
• Able to follow systems and processes and improve them, where needed.
• Doesn t hate having difficult conversations or does but is still willing to eat the elephant one bite at a time.
• A great ability to prioritize workload in an efficient manner.
• Technology/automation aficionado - loves technology and building systems to automate processes (EX: Google Sheets, Zapier and other fun techy things to make life easier.

A Day in the Life of:

• Turning on/off utilities at properties
• Coordinating repairs
• Conduct daily/weekly follow-up with 3rd party service providers.
• Order, pick up and coordinate lunch
• Communicates with clients, answers questions and educates as necessary.
• Uses internal communication systems to keep agents informed at all times.
• Maintains database and updates client files on any changes to any contact info.
• Answer incoming calls, text messages and emails, prioritizing in order of importance and ensuring all are returned/handled by end of day.
• Prepare required real estate documents for client signatures and completion.
• Making copies, mailing documents, and saving scans daily.
• Coordinate maintenance schedule and assignments with tenants and third parties.
• Coordinate projects and follows up to ensure satisfactory completion and expectations exceeded.
• Investigate and help to resolve complaints.
• Paying Bills
• Following processes and workflows and completing tasks
• Work with Team Leaders to set goals, increase revenue and decrease expenses
• Prepare Team Meeting Agendas and Coordinate
• Maintain/Add to operations manual that documents all systems, processes, and standards for our team.
• Research and evaluate systems used to ensure we are operating at the highest level of efficiency.
• Overview of Marketing Campaigns/Databases
• Social Media Management for each business
• Errands
  • Picking up/dropping off items throughout the valley
  • Property inspections/walk throughs
  • Shopping
  • Car Wash
  • Organizing office when our office is organized, we feel organized

Who We Are + Where We Are Going:

We are a tight knit, entrepreneurial, success-oriented team with multiple businesses (real estate sales, property management, handyman, insurance broker), located in multiple states (Arizona, Alabama and Florida) and have a passion for delivering the highest level of service possible.

We're looking to get in business with the right person who is interested in a career opportunity of a lifetime with a HUGE opportunity for growth. The selected candidate will exhibit tremendous drive and a compelling reason to succeed.

We don t just fill jobs, we build careers and fulfill dreams.

Work Environment:

This position will be varied with some work done in our Tempe office (Rural/60), some done in the car while driving around the valley and potential for some work at home things as well, once work ethic is proven.

Compensation + Benefits:

• Base Salary + Bonuses for an Awesome Job + Commission Potential (Real estate license required)
• Full Benefits Package (Health Insurance, 401(k), Dental, Life, Etc.) Available
• Unlimited Paid Vacation and Personal Time (get the job done, don't leave loose ends hanging and enjoy your best life!)
• This position has room for advancement within our organization.

Next Steps:

If this sounds like you, we would love to continue the conversation. This position has massive opportunity for growth, thus, we am looking for a long term, right hand person to be with us for the long haul. We re going places and we would love to have you along for the ride. We promise it will be So. Much. Fun!