Set action plans that guarantee the achievement of KPIs
Manage the performance of the team to achieve the target for all products assigned to this channel
Validate the commission calculation for the team and ensure alignment with the agreed-on SLA
Follow up on team training to ensure full knowledge of Umniah's products, services and sales skills...etc.
Ensure sales quality and after sales service provided by the team
Perform regular visits to the market to assess operations on ground
Coordinate with the product owners, the finance, and all stakeholders regarding the current offers and competitors' movements and set the needed action plans
Follow up on solving customers' cases with the support function
Manage all operations related to this channel in efficient way
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