IT Service Management Network Engineer ID 2135
Posted on :
31-07-2024
Employer Active
1 Vacancy
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Job Description
As an IT Service Management Network Engineer you will:
- Operate and maintain integration platforms like MuleSoft and Apache ActiveMQ.
- Develop and implement Service Management workflows using BMC ITSM Discovery and Atrium CMDB.
- Analyze user requirements provide system solutions and create specifications and technical documentation.
- Implement automated workflows for incident management request fulfillment and change management.
- Develop reporting infrastructure and data models based on Oracle and MS SQL Server.
- Create automated data collections and reports coordinating closely with customers.
- Design and develop interfaces/integrations for BMC ITSM and CMDB.
- Configure and customize the BMC ITSM Suite and document procedures for maintaining system data.
What You Bring to the Table:
- Bachelor s degree in a related discipline and 2 years of postrelated experience or 6 years of relevant experience including 2 years of network administration.
- Experience in IT Service Management with BMC ITSM Suite and Atrium CMDB.
- 2 years of experience with integration platforms and serviceoriented architectures.
- Experience with MuleSoft Apache ActiveMQ Remedy ITSM on Windows and Linux and integrating data sources with BMC Atrium CMDB.
- System management knowledge of Windows and Red Hat Linux.
- Proven communication skills with expertise in briefing presentations and summarization.
You should possess the ability to:
- Continuously improve support for assigned systems.
- Optimize tools equipment and processes based on emerging situations.
- Design and implement automation projects efficiently.
- Analyze and develop Service Management workflows and reporting infrastructure.
- Deliver comprehensive technical documentation and test preparation.
What we bring to the table:
- A dynamic and supportive environment focused on innovation and continuous improvement.
- Access to advanced technologies and tools.
- A collaborative team culture promoting knowledge sharing and growth.
- Training and development programs to enhance skills and career progression.
- Competitive compensation and benefits package.
Employment Type
Full Time
Key Skills
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