Service Management Change And Improvement Manager

Qualitfications:
At least 7 10 years experience in service support function with comprehensive understanding of service management concepts operational excellence and continuous improvement processes and procedures

Experience in project management desirable
Experience in shared services centre desirable
Good presentation skills to Management Team
Strong Leadership skill

Professional competencies

Strong leadership and management skills planning organization and direction of employees
Strong coaching and counselling skills
Ability to motivate and cultivate strong unified team
Excellent interpersonal and relationship building skills to help shape and model the desired culture
Excellent oral and written communication skills
Ability to read understand verbally exchange information and compose written material for business purposes in English
Ability to express ideas and information in an organized and logical manner
Ability to communicate effectively with all levels of the organization
Quantitative and analytical skills for problem solving and issue /risk mitigation
Proven ability in advising Senior Management regarding complex and sensitive decisions
Innovates and effects continuous improvement
Strategic thinking and plans for the long term success of Filinvest Business Services
Proven ability to manage and lead large teams during a period of significant change

Functional competencies
Strong knowledge of finance and accounting HR Admin and IT principles and processes preferably supported by previous shared services management experience
Strong knowledge of concepts principles and procedures for service management
Ability to build strong internal and external customer relationships
Ability to identify areas of improvement to work effectiveness and efficiency and drive necessary action to completion
Ability to use computer applications as required

Principal Accountability:
Manage all functional aspects of service management change and continuous improvement within Filinvest Business Services including Service Level Agreement and Review of Service Performance and Change Impact Analysis and driving later of potential process improvement suggestions.

Remote Work :

No