Proctor - CSR

• Create support cases in Salesforce tracking system for all prechecks as needed.
• Maintain accurate and wellordered notes.
• Learn how to provide guidance and support to the testing network clients and candidates as needed.
• Is skilled and demonstrates consistent nabilities of all Proctor duties.
• OLP Greeter training and quality is demonstrated.
• Other duties as assigned.
• Assist candidates through our precheck process which includes communicating with the candidate through text based chat support.

QUALIFICATIONS:

Education:

High school diploma or equivalent is required.

Experience and Skills:

• Experience in a help desk support center a plus.
• Experience in the use of Salesforce or a related case management system is a plus.
• Experience with webbased software and hosted software applications.
• Provide outstanding customer service with a commitment to customer satisfaction.
• Due to the demands of our department applicants must have flexible availability and acknowledge that work schedules can be changed with two weeks notice including mornings midshift weekends and holidays.
• Maintain a high level of confidentiality.
• High attention to detail is a must.
• Amenable to work fulltime onsite ( Ortigas Pasig )
• Willing to work 6 months contract ( can be extended it depends on the clients advice )
• Willing to start on August 6 or 12

Remote Work :

No