Quality Analyst

About the job

• Responsibilities and Duties:
• Auditing calls timely feedbacks
• BPO and collections experience is mandatory
• Should have knowledge in providing feedback call calibration.
• Should have Experience in giving monitoring and live feedback.
• Conduct call audits as per guideline of the business.
• Preparing audit dash boards report
• Should be Aware about 7QC tools
• Provide regular feedback and coaching based on the performance and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever its required.
• Responsible for generating daily weekly monthly reports for internal purposes.
• Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
• Calibrate cases internally with the team to ensure minimum difference in the ratings.

Requirements:

• Graduate in any stream.
• Minimum 2 years of experience as a QA
• Should have experience in audit calls documentation feedback reporting training coaching.
• The ability to identify gaps and provide inputs to improve performance.
• A keen eye for detail coupled with analytical and problemsolving abilities.
• Good verbal and written communication skills.
• Knowledge of quality audit tools.
• Basic level knowledge of excels reporting.

Lifelancer ( ) is a talenthiring platform in Life Sciences Pharma and IT. The platform connects talent with opportunities in pharma biotech health sciences healthtech data science and IT domains.

Please use the below Lifelancer link for job application and quicker response.

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Remote Work :

No