Junior Customer Success Manager all genders

As a Jr. CSMat Storyclash you will:

• Be the central point of contact for our existing customers. You proactively maintain and improve relationships with our diverse customer base by having a deep understanding of their issues needs and desires and ensure that they will stay engaged longterm.
• Be an expert on our product. You provide smooth customer onboardings and know how to consult our customers on the optimal use of our software thus leading them to success
• Identify and seize upselling opportunities at an early stage making a significant contribution to our sales growth through the development of your customers
• Be an important communication interface. As the voice of the customer you provide valuable strategic input for our product roadmap and stay in close contact with internal departments.

We value diversity in backgrounds and in experiences!

At Storyclash we are committed to building a team that represents a variety of backgrounds skillsets and perspectives. For us passion and personality comes before education. We hire people who care deeply about supporting each others growth and advocate a culture of mutual respect and inclusion.

Additionally we are looking for someone with:

• Strong people skills communication talent and a solutionoriented mindset. understanding of their issues needs and desires and ensure that they will stay engaged longterm.
• Minimum 1 year of professional experience in customer success (ideally in a B2B SaaS company).
• A passion for social media digital trends and influencer marketing.
• Marketing or digital business training is valued for this position
• Fluency in German and English. Other foreign languages are an advantage.

What we offer:

• The chance to develop yourself in a collaborative environment with flat hierarchies short decisionmaking paths and open communication
• High degree of autonomy with flexible time management. Home office Remote work Workation All welcome!
• Openspaced office with room for creativity & fun. Plus a chillout/fun area to enjoy the occasional afterwork beer
• Our legendary Sunny Fridays (5 extra vacation days)
• A monthly lunch budget unlimited coffee drinks and other snacks to keep your spirits high throughout the day
• Training & education budget
• Awesome team events like company trips Hackathons and much more...
• Your wellbeing is our top priority! If there is something that is important to you but is not on this list please let us know! :)

The minimum base salary is EUR 34000 gross per year the package will also include commissions. Your actual offer depends on your skill set and experience.