Customer Support Advisor

Hellios Information BV is a leading supplier information and risk management company in the financial services sector. Established in 2020 it operates in Amsterdam as a subsidiary of Hellios Holdings a global organisation with offices in the UK Australia Ireland and Spain. Hellios is committed to delivering unparalleled service quality and innovative technology. To learn more about our core values and customercentric approach visit our website.

Tasks

What Youll Do

As a Customer Support Advisor youll be integral to our operations team building meaningful client relationships ensuring seamless onboarding and validating data with precision. With 40 outbound calls daily youll be the voice of our services showcasing benefits to our customers. Join our dynamic international company embrace challenges and exceed targets.

Key Responsibilities

Validations

• Build strong customer relationships offering onboarding support.
• Validate online questionnaires with precision.
• Log and update customer records accurately.
• Advise and process fee payments for customers.
• Utilise validation processes in our business system.
• Identify and implement process improvements.
• Actively participate in team meetings.
• Consistently meet or exceed personal targets.
• Escalate customer issues to the Project Manager.

Customer Support

• Make 40 outbound calls daily explaining service benefits.
• Log customer contact activity and outcomes in the CRM system.
• Provide clear information to supplier customers.
• Address various customer inquiries and concerns.
• Handle subscription fee discussions.
• Meet and exceed personal targets for call rates.

Requirements

What Were Looking For

The ideal candidate will have:

• Previous customer service experience.
• Working knowledge of data management analysis and process improvement.
• Proven ability to meet deadlines and targets through inbound and outbound calls.
• Adaptable to the evolving needs of a growing business.
• HBOlevel education or equivalent (preferable).
• Exceptional accuracy attention to detail and organisational skills.
• Proficient in Excel and other MS Office applications.
• Articulate with a confident telephone manner.
• Strong interpersonal and communication skills.
• Commitment to delivering excellent customer service.
• Fluent in Dutch and English.

Benefits

Salary and Remuneration

• Competitive salary.
• Benefits include blended working.
• 25 days holiday per annum.
• Holiday allowance
• Hometowork travel expenses.
• Refer a Friend scheme (applicable to some posts).
• Varied program of social events.

Are you passionate about delivering exceptional customer service Do you thrive in a dynamic environment with opportunities for growth If so Hellios Information BV is looking for you to join our team as a Customer Support Advisor!