Systems Support Officer

3 months contract with A Local Authority

Job Summary:

To work as part of a team maintaining the integrity and availability of all revenues and benefits systems.

Ensuring the accurate and timely delivery of council tax business rates and housing benefit overpayments documentation and notices.

Take responsibly for elements of the daytoday systems management planning and coordinating system and subsidy reconciliations and managing batch schedules.

To provide technical expertise to support departmental projects and transformational change.

Key Duties/Accountabilities:

To provide advice expertise and guidance on revenue and benefits application management providing cost effective and innovative solutions.

Respond to act and provide technical advice on user enquires including complex enquiries referred from senior managers.

Undertake investigations in conjunction with users software suppliers and other relevant parties to resolve issues.

Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations once approved in an effective and timely manner.

Issue housing benefit and council tax reduction award notifications including debtor invoices council tax and business rate bills reminders and summonses.

Support the Senior Systems Officer in the timely scheduling and preparation of revenues and benefits Government returns ensuring correct software and parameters are used.

Essential Experience Required:

Experience of improving processes through digital transformation.

Experience in data management and audit responsibilities

Recent experience in supporting system applications in a Local Government environment.

Essential Qualifications Required:

Good knowledge of Northgate systems and/or specialist IT tools e.g. SQL VB and Business Objects.

5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.

Additional information to note:

36 hours Monday to Friday. 9am until 5pm.

The closing date for this position is 05/08/24.