Client Solutions Manager - IT

Title: Client Solutions Manager

Location: Wiltshire, BA15 - Hybrid

Salary: Up to 45K dependant on experience plus excellent benefits

Company information

An award-winning Managed Service Provider based in Bradford on Avon in Wiltshire. As a people-focused business with strong values, a fun culture and an exciting work environment they have been independently recognised as a Great Place to Work.

The passionate and committed team embraces hybrid work with Mondays and Tuesdays working remotely and the rest of the week in the office to work collaboratively

Salary and Benefits:

• Up to 45K dependant on experience plus excellent benefits
• Hybrid - 2 days remote, 3 days on site
• Individual unlimited training opportunities
• Funding for accreditations and certifications
• 22 days holiday plus bank holidays (increasing by 1 day for each year of service)
• Your birthday off (on top of annual leave)
• Spot Bonuses
• Healthcare Cash Plan
• Twice Yearly reviews and Annual Salary review
• Free onsite parking, onsite drinks fridge, air fryer and staff break-out area
• Team Events
• Excellent career progression opportunities
• Carbon Neutral Company and Certified "Great Place To Work"

The Role:

As the Client Solutions Manager, you will play a pivotal role in driving business efficiency for a diverse client base through innovative technology solutions and exceptional relationship building. You will collaborate closely with existing clients to identify technology needs and create customised solutions.

As a key member of the team, your ambitious vision and growth mindset will keep internal and external stakeholders informed about cutting-edge technologies. Ensuring clients stay ahead of the curve in an ever-evolving landscape, to safeguard and enhance their businesses.

The core responsibilities of this role include client engagement, developing technology roadmaps, and delivering tailored solutions. A comprehensive understanding of an MSP's tech stack and the critical role of various technologies in business operations is essential.

Key Duties and Responsibilities

• Collaborate with existing clients to gain a deep understanding of their current and future tech requirements, challenges and goals.
• Identify, and suggest opportunities for improvement and participate effectively in the process of innovative change.
• Develop and manage technology roadmaps in alignment with clients' needs and organisational capabilities
• Ensure high levels of client satisfaction by consistently delivering effective and innovative technology solutions
• Collaborate with internal and external stakeholders to oversee and participate in the technical design of client project work and internal project work as required.
• Provide mentorship and support to junior team members.
• Partner with the Senior Leadership Team to develop solutions for new customers and ensure the successful execution of technical projects.
• Engage as required in discussions with potential new clients, particularly in the absence of senior team members
• Work closely with the technical team to ensure seamless implementation of solutions and provide feedback to enhance service offerings
• Establish and maintain systems, procedures, and methodologies to deliver an exceptional customer experience.
• Fulfil additional tasks or responsibilities as requested to support the team's objectives.

Essential Experience & Qualifications Requirements

• Demonstrated experience within a Managed Service Provider (MSP)
• Experience with MSP technology stack products including email security solutions, backup systems, and cybersecurity measures.
• Full Driving licence and own transport.

Person Specification

• Self-assured self-starter, adept at both team collaboration and independent work.
• Highly driven with a desire to succeed.
• Ambitious with a growth mindset.
• Strong analytical and problem-solving skills to identify client needs and develop effective solutions
• Strong commercial awareness.
• Exceptional customer service abilities.
• Maintains composure under pressure, adept at managing conflicting priorities.
• Motivated to resolve customer issues effectively.
• Self-driven with a commitment to ongoing improvement.
• Skilled in rapid learning and information assimilation.