Reservations Agent
Posted on :
25-11-2024
Employer Active
1 Vacancy
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Job Description
- Have full and up to date knowledge of the hotel products and services.
- Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
- Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
- Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
- Actively participate in maximising revenue through up-selling.
- Follow up on non-guaranteed and waitlisted bookings.
- Handle no-shows and cancellations efficiently
- Maximize selling opportunities by adding customer value at every opportunity.
- Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
- Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
- Prepare, update and file all correspondence relating to room sales.
- Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
- Assisting on guest visa inquiries
- Handling Group Reservations by communicating with the Events/Sales Department
Employment Type
Full-time
Department / Functional Area
Key Skills
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