Customer Service Manager - LATAM -

Job Title: Customer Service Manager LATAM
Location: Remote (EST Time zone)
Salary Range: up to 1200 USD

Work Schedule: Monday Friday 9:00 AM to 5:00 PM EST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

We are a dynamic and innovative ecommerce D2C retailer and a leading supplier of commercial and household products. We are committed to delivering excellence. We pride ourselves on our dedication to quality efficiency and customer satisfaction. As we continue to grow we are seeking a highly skilled and motivated Customer Service Manager to join our team and help us grow!

Position Overview:

The Customer Service Manager (CSM) will monitor all customer inquiries across multiple platforms in a timely manner while ensuring the highest level of customer satisfaction is maintained. The CSM will be responsible for maintaining positive product and business reviews across all platforms and addressing any customerreported issues. The CSM must be a proactive customer advocate who is always looking to improve the customer experience before issues reach company management.

Key Responsibilities:

• Platform Management: Administer thirdparty ecommerce marketplaces such as Amazon Walmart eBay and others.
• Customer Support: Respond to platform CSR requests and provide highertier customer service.
• Coordination: Coordinate between various departments (domestic and international) including ecommerce customer service and logistics.
• Order Processing: Verify pending purchase orders place confirmed orders and create shipments.
• Issue Escalation: Escalate timesensitive information from thirdparty companies and warehouses to senior team members.
• Inventory Monitoring: Monitor inventory levels and report to the ecommerce manager.
• Reporting: Create weekly customer service reports and present information.

Qualifications:

• Associates degree (Bachelors degree in business administration or related field preferred).
• 2 years of eCommerce sales support experience.
• Proficiency in Amazon Seller Central Shopify Shipstation preferred.
• Understanding of ERP or inventory management systems such as SKUVault.
• Strong English communication skills both verbal and written.
• Ability to prioritize and meet deadlines in a fastpaced environment.
• Proficiency in Microsoft Office and Google Sheets.
• Strong leadership skills with a focus on team building coaching and developing talent.

NicetoHaves:

• Experience with Excel Amazon SellerCentral Google Sheets and some WMS or ERP systems.
• Flexible to changing conditions and possessing a high level of integrity.

Additional Requirements:

• Reliable stable and highspeed home internet access.
• A private and distractionfree workspace.
• Consciousness of data security and respect for clients confidential information.

Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.

Remote Work :

No