Card Dispute Specialist

We are looking for FINNISH NORWEGIAN SWEDISH and DANISH speakers!

We are seeking a dedicated and detailoriented Card Dispute Specialist to join our team in Krakow. This hybrid role offers the flexibility of working from home with an initial onemonth onsite training period. The ideal candidate will be fluent in English and the main local language.

Tasks

Case Handling & ProblemSolving

• Manage case handling and normal production tasks.
• Handle errors perform corrections and investigate root causes.
• Translate local language communications to English.
• Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
• Support customers in minimizing losses related to thirdparty fraud with payment cards.
• Report incidents in your area and maintain compliance in all actions.

Documentation & Compliance

• Document work accurately in various IT systems maintaining the foureye principle where necessary.
• Participate in audits as a process specialist and deliver required data.
• Maintain general knowledge of the service environment including card scheme rules (both domestic and international) and merchant agreements.
• Ensure compliance with all relevant regulations and organizational policies.

Stakeholder Cooperation

• Collaborate with internal parties including other Customer Service teams Sales Finance Risk Treasury Compliance and Legal departments.
• Coordinate with vendor partners to ensure seamless service delivery.

Team Collaboration & Development

• Cooperate with team members and assist with ad hoc tasks.
• Assist and support other team members including training when applicable.
• Participate in agreed projects and development tasks as determined by the manager.
• Provide input on process development tasks and other initiatives within the area.
• Contribute to workflow changes and process improvements.

Knowledge & Skill Development

• Acquire and maintain indepth knowledge of organizational products and processes within the service area.
• Utilize and stay updated on IT tools and systems used in work processes.
• Demonstrate the ability and motivation to crosstrain and multiskill in other tasks as required.
• Maintain a commitment to organizational goals and a cando attitude.

Requirements

• Language Skills: Fluent in main local language and English (speaking and writing).
• Experience: Minimum 1 year of experience handling customer applications and administrative tasks in a professional positive effective way.
• Previous experience with payment products/card industry or services is an asset.
• Experience in customer service or BPO environments.
• Education: Relevant educational background in Financial Commercial or Legal fields. Bachelors degree or similar is an asset.

Skills:

• Excellent communication cooperation and networking skills.
• Positive attitude and high work ethic.
• Ability to organize and prioritize tasks effectively.
• Ability to adapt to change showing flexibility and resilience.
• Analytical mindset and strong problemsolving skills.
• Proficient in IT (MS Office 365).
• Team player with an understanding that teamwork is essential for success.
• Commitment to maintaining compliance in all actions.

Benefits

• Salary Range: BetweenPLN per month (2059euro 2574euro)
• Work Environment: Hybrid (preferred); WFH option available with 1 month of onsite training in Krakow.
• Holidays: 20/26 days of holiday.
• Paid Sick Leave: Yes.
• Training and Courses: Provided.
• Relocation Bonus: Applicable for candidates relocating from abroad.
• Development Opportunities: Focused on growing from within the company.
• Work Atmosphere: Informal and familylike environment with a strong emphasis on worklife balance teamwork and collaboration.

Join our team and contribute to providing toptier service and support to our customers while ensuring compliance and fostering a collaborative work environment. Apply today to embark on a rewarding career as a Card Dispute Specialist!