Call Center Customer Service Representative

Job Title: Call Center Customer Service Assistant

Location: Miami FL

Department: Customer Service

Reports To: Call Center Manager

Job Type: Fulltime

Job Summary: The Call Center Customer Service Assistant will handle inbound and outbound calls assist customers with inquiries provide solutions to issues and ensure a high level of customer satisfaction. The ideal candidate will have excellent communication skills a positive attitude and the ability to work efficiently in a fastpaced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Address customer inquiries concerns and complaints with patience and empathy.
• Provide accurate information regarding products services and company policies.
• Document customer interactions and maintain accurate records in the customer service database.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Meet performance metrics and targets including call handling time and customer satisfaction scores.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product knowledge company updates and industry trends.
• Participate in ongoing training and development programs.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Ability to remain calm and composed under pressure.
• Proficiency in using customer service software databases and tools.
• Strong organizational skills and the ability to multitask.
• Flexibility to work various shifts including evenings weekends and holidays.