Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver highquality services that meet our clients needs and exceed their expectations.

We are seeking a dedicated and detailoriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support managing client communications and supporting the daytoday operations of our engineering projects.

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for clients addressing inquiries resolving issues and providing information about our services.
• Project Support: Assist in coordinating and tracking project timelines ensuring client requirements are met and communicated effectively to the engineering team.
• Communication: Maintain customer experience with regular communication with clients through phone email and inperson meetings providing updates on project status and gathering feedback.
• Documentation: Prepare and maintain accurate records of client interactions project progress and service reports.
• Problem Resolution: Identify and resolve client concerns promptly escalating complex issues to appropriate team members or management when necessary.
• Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
• Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
• Administrative Tasks: Perform various administrative duties such as scheduling meetings preparing reports and handling correspondence.

Qualifications

• Education: High school diploma or equivalent; Bachelors degree in Business Administration Communication or a related field is preferred.
  

• Experience: Previous experience in customer care preferably within an engineering or technical environment.

Skills:

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficient in Microsoft Office Suite and customer relationship management (CRM) software

Ability to understand and convey technical information

Problemsolving skills with a proactive attitude

Why Join Us

Competitive salary and benefits package

Opportunity to work with a dynamic and innovative team

Professional development and growth opportunities

Supportive and collaborative work environment

This position is also open to candidates in Jacksonville Florida Denver Colorado & Las Vegas Nevada.

Job Type:

• Fulltime

Pay rate:

$16 $22 per hour

Expected hours:

• 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off (PTO)

Experience level:

• 2 years

Shift:

• 8 hours
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Health Insurance
Paid Time Off

Remote Work :

No